Regulatory Update

Anvisa Launches New Digital Channel for International Users

Brazil's 2025 Contact US form provides foreign users with a dedicated channel to submit questions and access regulatory information directly. This digital modernization effort enhances accessibility, transparency, and international engagement while traditional channels remain available for Brazilian users. The initiative simplifies regulatory communication, supports stakeholder engagement, and demonstrates Anvisa’s commitment to evolving global digital standards.

Published on:
October 7, 2025

In a significant step toward digital modernization, Brazil’s National Health Surveillance Agency (Anvisa) has introduced a new electronic service channel designed specifically for international users.

The “Contact US” electronic form provides foreign citizens and companies with a direct, streamlined way to submit questions and request information from Anvisa. This initiative reinforces the Agency’s commitment to accessibility, transparency, and improved global engagement.

For Brazilian users, traditional service channels remain fully operational, including:

  • 0800 phone line
  • Webchat
  • Fale Conosco

All channels continue to be enhanced and optimized to ensure fast and efficient service for domestic stakeholders.

Key Benefits of the Contact US Form

  • Exclusive for international users: Dedicated support for foreign citizens and companies.
  • Direct communication: Submit questions about regulatory procedures, product registration, and compliance guidance.
  • Improved accessibility and transparency: Reduces barriers to regulatory information for global stakeholders.
  • Supports digital modernization: Aligns with Anvisa’s ongoing strategy to enhance service quality and engagement.

How This Digital Channel Impacts Stakeholders

  • Faster response times: Simplifies inquiry submission and accelerates communication.
  • Clearer guidance: Reduces misinterpretation of regulatory information.
  • Centralized international support: Makes it easier for global users to navigate Anvisa’s services.

How to Access the Contact US Form

  1. Visit the official Anvisa Service Channels page.
  1. Select the Contact US electronic form for foreign users.
  1. Submit your query with clear details to ensure a prompt response.

Note: Brazilian users should continue using the 0800 line, Webchat, or Fale Conosco, which remain fully operational.

Internal Links:

External Link:


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